Friends Forever International Site Privacy Policy

Effective Date: January 2026

Friends Forever International ("FFI," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.ff.international/ (the "Website"). It applies to users in the United States, Northern Ireland, Ireland, the United Kingdom, the European Economic Area (EEA), and other jurisdictions worldwide.

By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect Personal Information You Voluntarily Provide

We collect personal information that you voluntarily provide to us when you:

Contact us via email or web forms
Register for events or programs
Make a donation or purchase merchandise
Sign up for newsletters or updates
Apply to volunteer or participate in programs

This information may include your name, email address, phone number, mailing address, payment details (processed securely by third-party payment processors), and any other information you choose to provide.

Automatically Collected Information

When you visit our Website, we may automatically collect limited information such as:

IP address
Browser type and version
Device type
Pages visited and time spent on the site

This information is used for website administration, analytics, and to improve user experience.

2. How We Use Your Information

We use your information to:

Respond to inquiries and requests
Process donations, registrations, or purchases
Communicate about events, programs, volunteer opportunities, and organizational updates
Improve our Website and services
Comply with legal and regulatory obligations

We do not sell or rent your personal information.

3. Legal Bases for Processing (EEA, UK, Ireland)

For individuals located in the EEA, Ireland, or the United Kingdom, we process personal data under the following legal bases, as applicable:

Your consent
Performance of a contract (e.g., event registration or donation processing)
Compliance with legal obligations

Our legitimate interests in operating and improving our programs and Website, provided those interests do not override your rights.

4. Sharing of Information

We may share your information only as necessary to:

Fulfill your requests (e.g., payment processing, shipping merchandise)
Work with trusted service providers who assist us in operating our Website or programs
Comply with legal requirements or protect our rights

All third-party service providers are required to maintain appropriate security and confidentiality safeguards.

5. Cookies and Tracking Technologies

Our Website may use cookies or similar technologies to enhance functionality and analyze site usage. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Website.

6. Your Rights and Choices

General Rights (All Users)

You may:

Opt out of future communications at any time
Request access to the personal data we hold about you
Request corrections or updates to your information
Request deletion of your personal data, subject to legal obligations
Raise concerns about our use of your data

Additional Rights (EEA, UK, Ireland)

If you are located in the EEA, Northern Ireland, Ireland, or the UK, you also have the right to:

Withdraw consent at any time
Object to or restrict certain processing
Request data portability
Lodge a complaint with your local data protection authority

California Privacy Rights (CCPA/CPRA)

California residents may have additional rights regarding access, deletion, and disclosure of personal information. We do not sell or share personal information for cross-context behavioral advertising.

Requests to exercise any rights can be made using the contact information below.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information.

Sensitive information (such as payment data) is encrypted and transmitted securely via HTTPS.
Payment information is processed by secure third-party providers and is not stored on our servers.
Access to personal information is limited to authorized personnel who require it for specific job functions.

Despite these safeguards, no method of transmission over the Internet is 100% secure.

9. International Data Transfers

As an international organization, your information may be transferred to and processed in countries outside your country of residence. Where required, we use appropriate safeguards to protect your data in accordance with applicable laws.

10. Children’s Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

12. Privacy Policy for Our Mobile App

This Privacy Policy also applies to our mobile application (the “App”) made available through the Google Play Store. We confirm that this Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you install, access, or use the App.

13. Applicability to the App

By installing or using the App, you agree that this Privacy Policy applies to all use of the App, including all personal and technical data collected through the App. This includes:

Information you provide directly in the App (such as account details, registration data, or communications).
Information collected automatically when you use the App (such as device identifiers, usage data, crash data, and analytics).
Any other personal or sensitive user data processed by the App.

We will handle your information as described in this policy, whether you are accessing our services through the Website or the App. This policy applies equally to use of the App and our website services, unless a specific section expressly states otherwise.

14. App Store Listing and In-App Disclosure

We will provide a link to this Privacy Policy in the designated privacy policy field of the App’s listing on the Google Play Store, and we will also include access to this Privacy Policy within the App itself so that users can easily view it at any time.

15. Data Collection and Use in the App

When you use the App, we may collect certain categories of personal and technical information (as described elsewhere in this policy) to:

Enable the core functionality of the App
Personalize your experience
Analyze and improve our services
Respond to your inquiries or support requests
Comply with legal obligations

We will only collect and use personal data as described in this Privacy Policy and as permitted under applicable law. Any collection, use, or sharing of sensitive information in the App will be disclosed clearly to you at or before the point of collection, and we will obtain your consent where required.

16. Security and Retention

We employ reasonable administrative, technical, and physical safeguards to protect the information collected through the App. We retain personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.

17. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Friends Forever International

Phone: 603-397-5301

Email: office@ff.international

18. Child Safety Standards (CSAE Zero-Tolerance Policy)

Friends Forever International is committed to maintaining a safe environment for all users. We have a zero-tolerance policy regarding Child Sexual Abuse and Exploitation (CSAE).

Prohibition of CSAE: Users are strictly prohibited from publishing, sharing, or soliciting content that depicts, promotes, or normalizes child sexual abuse or exploitation. Any content found to be in violation will be removed immediately.
Reporting and Enforcement: We employ mechanisms to detect and remove such content. We will report any identified CSAM (Child Sexual Abuse Material) to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement agencies. Users who violate this policy will have their accounts permanently terminated.
User Reporting: Users can report inappropriate content or safety concerns directly through the in-app reporting mechanism or by contacting our Child Safety Point of Contact listed below.

If you believe we are not complying with this Privacy Policy, please contact us immediately using the information above.